"Former nurse is amazed by care received in Mercy St. Charles Acute Rehab Unit"
Judie M. underwent bilateral knee replacement surgery at Mercy St. Anne Hospital and then transferred to the Acute Rehab Unit at Mercy St. Charles Hospital .
“I’d had knee pain for years,” Judie said. “It was bone on bone. I finally decided to have the surgery, and my doctor recommended St. Anne. I think I was even more nervous about the intensive rehab I knew I would need after the procedure than the surgery itself. My husband and I looked into a number of acute rehab facilities and weren’t happy with any – and then someone told us about Acute Rehab at St. Charles. The day I left St. Anne and went to St. Charles, I was in pain and scared. Once I got there, I just rejoiced. I am a former RN, so I look at things from the nursing perspective. And everyone – nurses, aides and one of the OT students – treated me just as I hoped and even better than I expected to be treated.”
Judie said she appreciated both the quality of the care and compassionate manner in which care was delivered. Mercy’s team made good on our brand promise by working together to make Judie feel better.
“From the nursing staff, PT staff, OT staff and all the employees in between, I received nothing but kindness, patience and great care. To all the nurses who took care of me, thank you, you were amazing. To Cathy and all the other OT staff, you made getting ready in the morning so much easier – always smiling and patient. To Bonnie and all the PT staff, I can only say wow. You are amazing people. The encouragement everyday was beyond what I expected.”
Judie suffered the loss of a close friend while she was a patient in Acute Rehab, and it was hard for her to not be able to attend the funeral.
“Everyone was so comforting,” she said. “From a pat on the shoulder to handing me a tissue when needed, it was just obvious that they truly cared about what I was going through.”
Judie said the support and encouragement she received during her time as a patient got her off to a great start with her recovery. “Their encouragement meant so much,” she said. “They listened, smiled and encouraged, even when faced with patients who did nothing but complain and whine because of the pain. I have been through several physical therapy sessions after being discharged, and I give St. Charles big credit for how far along in my recovery I am already. I am so far ahead of schedule – even my physical therapists were impressed with the great start I had gotten when I saw them for my first appointment. I tell everyone I know about how great the St. Charles Acute Rehab Unit is!
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