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"St. Anne Employee Expresses Gratitude"

CT Technologist Cara O. recently experienced Mercy St. Anne Hospital from the perspective of a patient’s family member, and she said the experience filled her with gratitude and pride.

"On the morning of July 5, my husband, Waleed, woke with excruciating pain in his back," Cara said. "I knew the signs of a kidney stone, and even though we live in Oak Harbor, I chose to take him to St. Anne, not just because I work there, but because I knew he would get the care he needed. And he did – the care was wonderful. We arrived at St. Anne, and the ER Triage Nurse, Walt Spooner, could tell how uncomfortable my husband was. He immediately put him back in a room while I got him registered. By the time I was finished registering, which took less than 10 minutes, my husband already had been seen by Dr. Emerson (James B. Emerson, DO), an IV had been started, labs drawn and pain medication ordered. Peggie Bittner, RN, did an excellent job calming Waleed down and helping him relax so the pain medication could take effect. Chris Platek, RN, was very attentive and checked on my husband's comfort multiple times. Melissa Pasch, RT(R), had him in CT for his scan as soon as it was ordered. Everything was done so quickly and efficiently. At shift change, Dr. Stahl (Ryan Stahl, MD) and Ron Sweet, RN, took over caring for my husband, and it was then that they decided to admit him. All ER personnel involved in my husband's care were absolutely amazing."

Waleed was admitted to the Med Surg unit, where he stayed until the evening of July 6.

"Rhonda Jordan, RN, was his nurse on both July 5 and 6," Cara said. "She was always pleasant. My husband likes to joke and be sarcastic, and she was able to joke right back and just be relaxed and humorous. We couldn't have asked for a better nurse. I also want to recognize Chaplain Carolyn Mishler. She visited my husband on the afternoon of July 6. She knew my husband was Middle Eastern and Muslim. To our surprise, she started speaking to my husband in Arabic! We were both shocked. She put in the time and effort to learn to speak a foreign language to better communicate with those around her. Not only could she speak Arabic, but she also learned to write it, and showed us by writing my husband's name. She is an amazing example of someone who is living the Mercy brand. Chaplain Mishler isn't the only one living the Mercy brand. Everyone that cared for my husband is living the Mercy brand. We couldn't have asked for a better hospital experience, and there is no way that we can express how grateful we are for all that was done for us. Thank you again to all those at Mercy St. Anne Hospital who turned a stressful situation into something so positive!"

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