Mercy Laboratories

Customer Service

Customer Service is the center of communications for Mercy Laboratories. Patients are greeted by an experienced service representative who has a comprehensive understanding of Mercy Laboratory operations.

We can assist you with:

• Verbal reporting of test results
• Questions regarding specimen requirement or special handling
• Ordering additional tests on previously submitted samples
• Questions regarding turnaround time and report status
• Generating duplicate reports or sending reports to additional physicians
• Technical and logistical information

All inquires and test information are handled in a manner that respects our patients’ personal privacy. We appreciate the opportunity to serve you and always appreciate your feedback on how well we are doing.

• Customer Service - 419.251.8383
• Email us your inquiries, comments or feedback. We will respond within one business day.
• Patient Lab Locations