Patient Rights and Responsibilities
The mission of Mercy is to extend the healing ministry of Jesus by improving the health of our communities, with emphasis on people who are poor and underserved. Our services reflect our commitment to excellence, compassion for others, and reverence for all life. We respect the dignity of all persons, and act with integrity, honesty and truthfulness.
Visit our Patient Rights & Responsibilities, Advance Directives and Ethic Committee pages, for more information on your rights as a patient , creating your Livng Will or Advance Directive and help with the moral aspects of healthcare.
As a patient at the Mercy Heart and Vascular Center your safety is our primary concern. We go to great lengths to create a culture of safety and respect. We take great pride in ensuring that we provide:
- a safe and secure physical environment
- well-trained staff who perform their jobs in a professional, careful, and competent manner
- staff and volunteers who respect your preferences, needs, and values
- quick response to your medical needs and concerns
- the safest, most effective technology and clinical practices
- thoroughly-explained discharge information to ensure that you experience no adverse events following your inpatient stay
- peace of mind knowing that your personal health information (PHI) is kept private and confidential
It is important that you take an active role in your own care while at Mercy to help prevent errors and ensure your safe care. Before and during your patient stay please:
- let your doctors and nurses know about all medications you are taking including prescription and over-the-counter drugs as well as dietary supplements such as vitamins and herbs
- tell your doctor about allergies and adverse reactions you have had to medicines in the past
- ask your doctor or nurse if you cannot read your doctor’s handwriting, don’t understand your diagnosis or procedure, or are not clear about your outpatient follow-up instructions (such as how and when to take your medication and any side effects you could expect)
Please know that as a patient you always have the right to ask or notify a member of your care team if:
- she/he has washed their hands prior to coming into direct contact with you
- you are experiencing any discomfort, pain, or unexpected reaction to a procedure or medication
- you are concerned that another member of your care team did not hear your request or concern
- your prescribed medication was delivered late, or not at all
- you realize that a nurse or other medical team member changed your medication or course of care
- you notice that bandages are not clean, dry, or attached around your wound site
- you need assistance moving from your bed, using the bathroom, or getting to another part of the hospital
- you are in a semi-private room and the other patient has visitors who display symptoms of being sick
Keep a pad of paper and pen near your bedside to make notes and jot down questions. If you are nervous about being able to advocate for yourself while you are a patient, please ask a friend or family member to step in and speak up for you. You can help your advocate by writing down an informal “health profile” that includes a list of your medical conditions, allergies, current medications, insurance information, and providing copies of any legal documents such as a health care proxy.
Learn more about ways to help prevent errors and ensure your safety as a patient through the U.S. Department of Health and Human Services’ “Questions are the Answer” campaign website
If you have any concerns about your safety or privacy during your stay at the Heart and Vascular Center please contact our patient advocate at 419-251-4570.