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Mercy Children's Hospital

Policies and Procedures


Patient Confidentiality

We respect our patients’ rights to privacy. We will not share information about your child with anyone other than parents or guardians, and we will not share any information with you regarding other patients.

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Patient Safety

The safety and security of your child is very important to us. Please follow the policies below so that we may ensure your child’s safety:

  • When using strollers, high chairs, and infant seats, please make certain that all safety straps are secured.
  • Crib rails and bed rails must always be up when the child is sleeping or unattended.
  • Wheelchairs are not toys and should only be used when necessary.
  • Running in the halls is not permitted.
  • Please do not care for other patients on the unit; this includes holding, feeding, or lifting children out of their beds.
  • Please encourage friends and family to send only Mylar or foil balloons, as other children on the unit may be allergic to latex balloons.
  • Please check with your nurse regarding any special restrictions before bringing any special gifts, flowers, or food.
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Smoking

Mercy Children’s Hospital and the entire campus of Mercy St. Vincent Medical Center is a smoke- free environment. Smoking is not permitted anywhere inside the Medical Center.

Security

The St. Vincent/Mercy Children’s Security Department ensures a safe and pleasant environment for you and your visitors. Guards are on duty at all times to provide directions and information. They will also be glad to escort your visitors to their cars, if so requested. Simply call the operator (Dial 0) or stop at the Information Desk in the main lobby.

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Lost and Found

If you have lost an item, you can contact the Security Department at 419/251-4444.

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Medications

Please do not give your child any medications you may have brought with you. Your physician will order all the proper medications and they will be supplied and monitored by the St. V’s Children’s staff.

Your child’s patient identification bracelet helps assure quality care and patient safety. Please be sure he or she wears the identification bracelet and notify the hospital staff if it is incorrect or missing.

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Questions/Complaints/Compliments

If you have questions or concerns that you believe are not being addressed, you can contact the Patient Representative department. They are the direct representatives of St. V’s Children’s/St. Vincent administration and will work on your behalf to solve your concerns. You can reach a patient representative by calling ext.1- 4570 or the Medical Center operator (Dial 0).

Operator

Dialing “0” will connect you with a St. V’s Children’s/St. Vincent operator who can help you contact a patient representative, social worker, chaplain or any department at the Medical Center. The operator may be reached from outside the Medical Center by calling (419) 251-3232 or (419)251-8000. To speak with a telephone company operator, dial “9” to obtain an outside line, then dial “0”.

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Cellular Phones

Radio frequencies used by cellular phones may cause interference with the performance of certain clinical devices within a hospital. For the sake of all our patients, please refrain from using your cell phone in marked patient care areas.  Please respect patient privacy and refrain from photographing anyone other than your own family and friends with camera phones.

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Copyright ©2013 Mercy. Last modified 9/4/2013